BallHawk Software Terms and Conditions

Last updated: October 1, 2026

These Terms and Conditions (“Terms”) are an agreement between you and Apollo Streams, Inc., a Utah corporation (“Apollo Streams,” “we,” “us,” or “our”). They govern your access to and use of the BallHawk app, formerly known as Apollo Streams Capture, and the related software, websites, account features, and services that reference these Terms (collectively, the “Services”).

The Services include applicable BallHawk Pro, BallHawk Team, BallHawk Studio, Player Locker, Recruiting, team and fan viewing, and related production, sharing, and sponsorship features.

By accepting these Terms during registration or another acceptance process, you agree to be bound by them. If you do not agree, do not create an account or use the Services. If you act on behalf of a team, school, league, business, or other organization, you represent that you have authority to bind that organization.

1. Eligibility and Accounts

You must be at least 13 years old to create an account or sign in to the Services. Children under 13 may not create or independently access an account, including by using an adult’s login credentials.

A parent or legal guardian may manage an athlete profile or Player Locker for a child under 13 through the adult’s own account, subject to applicable privacy requirements. Creating a child’s profile does not authorize the child to sign in.

If you are at least 13 but have not reached the age of legal adulthood where you live, you may use the Services only with permission and supervision from a parent or legal guardian who accepts these Terms on your behalf. Purchases and promotional submissions involving minors require authorization from a parent or legal guardian.

You must provide accurate registration information, protect your login credentials, and notify us promptly of suspected unauthorized access. You are responsible for activity you authorize through your account. You may not impersonate another person or misrepresent your relationship to an athlete, team, school, or league.

Team and organization administrators must assign access responsibly and remove access when a person is no longer authorized.

2. Software License and Ownership

Subject to these Terms and your applicable access rights, Apollo Streams grants you a limited, nonexclusive, nontransferable license to use the Services for their intended purposes, including authorized sports recording, production, viewing, team management, and content sharing.

The software is licensed, not sold. Apollo Streams and its licensors retain ownership of the software, designs, trademarks, documentation, and other intellectual property in the Services. Your rights in your own content are addressed separately below.

You may not:

• Copy, sell, sublicense, rent, or redistribute the software except as expressly permitted.

• Reverse engineer, decompile, or attempt to extract source code, except where applicable law or an applicable open-source license permits it.

• Circumvent access controls, payment requirements, security measures, or technical restrictions.

• Interfere with the Services, introduce malicious code, or access another person’s account or private information without authorization.

• Use automated tools to scrape personal information or content without authorization.

• Remove required ownership notices or watermarks, except through an authorized feature or with the rights holder’s permission.

Separate open-source licenses apply to components distributed under those licenses.

3. Products, Features, and Access

A BallHawk account is free to create. Certain products and features require qualifying hardware, a paid subscription, a separate purchase, or an expressly granted entitlement.

BallHawk Pro. BallHawk Pro provides the core BallHawk production tools. Under qualifying hardware purchase offers, Pro access is included at no additional Pro software charge when producing with the purchased BallHawk hardware. The offer presented when you purchase governs your entitlement. Gifted, promotional, partner, beta, or evaluation hardware does not automatically include the purchaser benefit unless Apollo Streams expressly includes it.

BallHawk Team. BallHawk Team provides team-management and team-video features. Core Team access is free, with optional paid management features. Team access does not independently grant production rights requiring BallHawk hardware or BallHawk Studio. Fan and family viewing of BallHawk team games and highlights is free, without pay-per-view charges.

BallHawk Studio. BallHawk Studio provides production capabilities for supported customer-owned camera workflows and includes Studio-specific features such as Media Assets and video commercial playback capability. Hardware-dependent functions still require the applicable hardware. Sponsorship and commercial packages are separate purchases unless expressly included in an offer.

Player Locker and Recruiting. Player Locker is a separate athlete-focused product. Recruiting is an optional add-on. Neither is automatically included with Pro, Team, or Studio unless expressly stated in the applicable offer.

Other products. League Builder, Sponsorship packages, Broadcasting Academy, and other separately offered products may have additional purchase or service terms.

Features depend on your product, entitlement, device, software version, region, and technical setup. These Terms do not make every described feature available to every user or constitute a delivery commitment for an unreleased feature. Express purchase commitments remain subject to their stated terms.

4. Subscriptions, Payments, Cancellation, and Refunds

Prices, billing intervals, included features, taxes, and any trial or promotional conditions will be disclosed before purchase.

A recurring subscription renews for the disclosed billing interval unless you cancel before the next renewal, subject to the purchase platform’s applicable cancellation deadline. By expressly authorizing a subscription purchase, you authorize the disclosed recurring charges.

You must cancel through the provider that bills you. For example, subscriptions billed by Apple must be managed through your Apple subscription settings. Deleting the app, stopping use, or requesting account deletion does not by itself cancel a subscription billed through a separate provider.

Cancellation stops future renewals. Unless otherwise required by law or the applicable purchase platform, access continues through the period already paid for.

Payments are generally nonrefundable, and we do not provide prorated refunds or credits for partial subscription periods or unused features. This does not limit:

• Refunds or cancellation rights required by applicable law.

• Refund rights provided by Apple or another purchase platform.

• Remedies for unauthorized or erroneous charges.

• An express refund commitment made by Apollo Streams.

Contact the billing provider or Apollo Streams promptly about billing errors. Apple-billed refund requests are handled through Apple’s refund process.

We will disclose subscription price changes before they take effect and obtain additional consent when required. Changes will not retroactively increase charges for a period already paid for.

Free access or a promotional entitlement does not authorize us to begin charging you without the purchase authorization required by law and the applicable billing platform.

Hardware purchases, returns, warranties, and Kickstarter pledges are governed by their applicable purchase terms. This subscription policy does not replace those terms.

5. Player Locker Ownership and Retention

Player Locker is associated with the athlete, not owned by the athlete’s coach, team, school, or league. For a minor athlete, a parent or legal guardian manages the athlete’s rights and access as appropriate. Purchasing a team-wide season pass does not transfer ownership of an athlete’s Locker or content to the purchaser.

An active paid Player Locker preserves the athlete’s eligible BallHawk highlight history across teams, sports, seasons, and games, subject to these Terms and lawful removal requests. Qualifying highlights moved into a paid Player Locker are available without the BallHawk watermark.

If individual paid Player Locker access expires, including after cancellation or a failed renewal, you have 30 calendar days from the end of paid access to renew or download the Locker content available for export. Paid creation and other subscription features may be restricted during this grace period.

If access was provided through a team season pass, the family has 30 calendar days after the covered season ends to activate individual paid access or download available Locker content.

After the applicable grace period, content whose retention depended on that paid access may be permanently deleted. We do not guarantee that deleted content can be restored. An active individual subscription prevents the expiration of a team pass from triggering deletion of content covered by that individual subscription.

The grace period does not prevent earlier removal when you request deletion, removal is legally required, or content violates these Terms. Any limited retention for security, legal compliance, or backup purposes is governed by our Privacy Policy and applicable law.

Player Locker retention does not promise permanent storage of every full-game recording, third-party link, or other item outside the Locker entitlement. Separate storage terms apply where disclosed.

Keep independent copies of content important to you. A continuing subscription is not a guarantee against every technical failure, loss, or service interruption.

6. Your Content and Recording Permissions

“Your Content” means video, audio, photographs, highlights, graphics, roster information, statistics, messages, and other material you record, upload, submit, or share through the Services.

As between you and Apollo Streams, you retain the ownership rights you hold in Your Content. These Terms do not give you ownership of another person’s recording, likeness, music, trademarks, or other protected material.

You are responsible for obtaining the rights and permissions necessary for your intended use, including recording, audio capture, live streaming, uploading, editing, sharing, and any promotional use.

Depending on the circumstances, permission may be required from participants, parents or guardians, venues, schools, leagues, event organizers, music owners, or other rights holders. Attendance at an event does not automatically grant every recording or publication right.

You must comply with applicable laws, event restrictions, school and league rules, and third-party platform requirements. Do not record in private or sensitive locations or publish personal information that you lack permission to disclose.

7. Permission Needed to Operate the Services

When you submit or transmit Your Content through the Services, you grant Apollo Streams a nonexclusive, worldwide, royalty-free license to host, store, process, reproduce, format, display, and distribute that content only as reasonably necessary to:

• Provide the functions you use, such as streaming, playback, highlights, replays, athlete organization, and sharing.

• Deliver content to viewers or recipients according to your sharing choices and applicable team permissions.

• Use service providers to operate those functions on our behalf.

• Maintain security, address abuse, and comply with legal obligations.

This permission applies only to content made available to us through your use of the Services. It does not grant unrestricted access to recordings stored solely on your device.

Other users may access and use shared content only through authorized Service features and permissions. Sharing a video does not automatically authorize unrelated commercial exploitation.

The operational license ends when the content is removed from our systems, except to the limited extent needed for backups, legal obligations, resolving disputes, or copies previously shared through authorized features. Retained copies remain subject to applicable privacy and legal requirements.

Ordinary use of BallHawk or Player Locker does not grant Apollo Streams permission to use your footage in its own promotional social media posts. Voluntary promotional submissions are covered below.

8. Voluntary Submissions for Apollo Social Media

You may voluntarily submit footage, Player Locker highlights, photographs, captions, or a personal story to Apollo Streams specifically for possible publication on Apollo Streams or BallHawk social media channels.

When you deliberately submit material for that purpose and agree to its promotional use, you grant Apollo Streams a nonexclusive, worldwide, royalty-free license to reproduce, edit, crop, resize, caption, combine, publish, and share the submitted material on those channels to feature your submission and promote Apollo Streams and BallHawk.

This permission includes the names, voices, likenesses, and accompanying information you expressly authorize us to publish. Editing may adapt the submission to a platform or format but must not materially misrepresent the people or events shown.

You retain ownership. No payment, royalty, publication, attribution, or minimum exposure is promised unless we separately agree in writing. We may choose not to publish a submission.

You must own the submitted material or have permission to grant these rights. You must also have any necessary permissions from identifiable participants and, where required, their parents or legal guardians. A minor may not independently authorize promotional use; a parent or legal guardian must provide the authorization.

This permission does not authorize unrelated third-party endorsements or paid advertising placements without separate permission.

You may contact us to withdraw permission for future promotional use and request removal from channels we control. We will stop new uses and make reasonable efforts to remove controlled posts within a reasonable time, subject to applicable law. We cannot guarantee removal of copies, reposts, or caches controlled by others. Withdrawal does not make previously authorized use unlawful.

Merely storing footage in Player Locker, sharing it with family, or publishing it to a team page does not constitute a promotional submission to Apollo Streams.

9. Privacy, Sharing, and Athlete Information

Our Privacy Policy explains our collection, use, disclosure, retention, and protection of personal information. These Terms do not replace that policy or any consent required by law.

Review audience settings and recipient permissions before sharing athlete profiles, videos, schedules, contact details, or recruiting information. Publicly shared material may be copied or redistributed by viewers, and removing it from the Services may not remove third-party copies.

Outside video and photo uploads to Recruiting are private by default. You are responsible for deciding whether and with whom to share them through available features.

Coaches and administrators must have authority to provide athlete and family information. Team administrative access does not itself authorize every disclosure or promotional use of a minor’s information.

Contact us if you believe a child under 13 has created an account or personal information has been submitted without appropriate authorization. We may restrict access or remove information while addressing the issue.

10. Sponsorship, Advertising, and Media Assets

Sponsorship features are governed by the applicable purchased package and product eligibility. Sponsor-logo options and commercial packages are separate from ordinary subscription access unless expressly included.

Video commercial playback requires BallHawk Studio and the applicable commercial entitlement. Studio access alone does not include the purchase of a commercial package. Media Assets are separate from Sponsorship products.

You may not use Media Assets or another upload feature to bypass paid sponsorship requirements. This restriction does not prohibit incidental brands or signage naturally appearing in legitimate event footage.

Unless a separate written agreement states otherwise:

• You obtain and manage your own sponsors and advertisers.

• Apollo Streams does not act as your advertising agent.

• Apollo Streams does not collect sponsor payments for you or owe you a share of advertising revenue.

• No sponsorship revenue, audience size, exposure, or advertising result is guaranteed.

You are responsible for permissions, claims, disclosures, music rights, and compliance with laws and platform rules associated with your promotional material.

We may reject or remove advertising that is unlawful, misleading, infringes rights, is inappropriate for youth audiences, or violates these Terms.

11. AI Features, Equipment, and Service Limitations

BallHawk may use automated technology for tracking, framing, scoreboard reading, highlight generation, and related functions. Automated results may be incomplete or inaccurate. Tracking may lose a subject, scoreboard data may be misread, and important moments may not be captured.

You remain responsible for setup, recording status, reviewing results, and any corrections needed before relying on or publishing them. The Services are not an official officiating system or a safety-monitoring service.

Performance depends on compatible devices, operating systems, network conditions, available storage, battery power, camera placement, lighting, weather, and third-party services. You are responsible for equipment and connectivity costs.

Follow current setup instructions. Secure tripods, mounts, and devices; obtain placement permission; and keep equipment clear of participants and spectators. Weather accessories do not make equipment waterproof or eliminate environmental risks.

We do not guarantee uninterrupted streaming, capture of every play, error-free recordings, accurate statistics, recruiting outcomes, scholarships, or sponsorship revenue.

12. Third-Party Platforms

The Services may connect to third-party platforms, devices, or services. Their terms, privacy policies, eligibility rules, and technical limits also apply.

BallHawk uses YouTube API Services. By using the YouTube-connected features, you agree to the YouTube Terms of Service. Google’s handling of personal information is described in the Google Privacy Policy. You may revoke Google account access through your Google security permissions settings.

If you use Facebook-connected features, the Facebook Terms of Service also apply.

You authorize only the third-party actions you choose through the Services. Connecting an account does not transfer its ownership to Apollo Streams.

Third parties may change, restrict, or discontinue access. We do not control their availability, moderation decisions, advertising, content retention, or account restrictions. You are not required to create a YouTube channel merely to hold a BallHawk account.

13. Acceptable Use and Content Complaints

Do not use the Services to:

• Exploit, endanger, harass, threaten, or stalk another person.

• Publish unlawful, sexually exploitative, or abusive material.

• Infringe copyright, privacy, publicity, or other rights.

• Reveal sensitive information about children or others without authorization.

• Misrepresent identity, athlete information, statistics, or affiliation.

• Send spam, conduct fraud, or manipulate rewards or referrals.

• Access private content or accounts without permission.

We may investigate reports and remove content or restrict access when reasonably necessary to enforce these Terms, protect users, or comply with law. We do not promise to review all content before it appears.

Report copyright, privacy, or other rights concerns using the contact information below. Identify the content, its location, the right involved, and information sufficient for us to assess the complaint. We may request additional information and terminate accounts of repeat infringers in appropriate circumstances.

14. Updates, Suspension, and Termination

We may update the software and Services for security, compatibility, legal compliance, and product improvements.

For material changes that adversely affect an existing paid entitlement, we will provide reasonable advance notice where practicable and any remedies required by law. General changes to these Terms do not retroactively cancel an express purchase commitment.

We may suspend access promptly where reasonably necessary to address security threats, unlawful activity, serious violations, or risks to users. For other material breaches, we will ordinarily provide notice and a reasonable opportunity to correct the issue.

We may otherwise discontinue an account or Service on at least 30 days’ notice. If we discontinue a prepaid subscription before its paid period ends for reasons other than your breach, we will provide a proportionate refund for the unused period or another remedy you accept, subject to applicable law and billing-platform procedures.

You may stop using the Services and request account deletion at any time. Cancel recurring subscriptions separately through your billing provider and download important content first. An express deletion request may override the Player Locker grace period.

Terms concerning ownership, accrued payments, permitted content retention, liability, disputes, and other provisions intended by their nature to survive will continue after termination.

15. Warranty Disclaimer

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AND EXCEPT FOR EXPRESS COMMITMENTS WE MAKE IN APPLICABLE PURCHASE TERMS, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

WE DISCLAIM IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT TO THE EXTENT THEY MAY LAWFULLY BE DISCLAIMED. WE DO NOT GUARANTEE THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE FROM EVERY SECURITY RISK OR LOSS OF DATA.

Nothing in these Terms excludes a warranty or consumer right that cannot lawfully be excluded. Separate hardware warranties remain governed by their applicable terms.

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, APOLLO STREAMS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR LOST PROFITS OR BUSINESS OPPORTUNITIES, ARISING FROM USE OF OR INABILITY TO USE THE SERVICES.

These limitations apply regardless of the legal theory asserted and even if the possibility of such damages was disclosed.

Nothing in these Terms excludes or limits liability for fraud, willful misconduct, gross negligence, or any other liability that applicable law prohibits us from excluding or limiting. Your mandatory consumer rights remain unaffected.

17. Responsibility for Third-Party Claims

To the extent permitted by law, you agree to indemnify Apollo Streams and its officers, employees, and agents against third-party claims and reasonable related costs arising from your unlawful conduct, infringement of another person’s rights, or material breach of these Terms.

This obligation does not apply to the extent a claim results from Apollo Streams’ own breach, negligence, or misconduct.

We will provide prompt notice of a covered claim and reasonable cooperation. You may control its defense using reasonably qualified counsel, but you may not agree to a settlement that admits fault by Apollo Streams or imposes obligations on us without our written consent. We may participate with our own counsel at our own expense.

18. Apple App Store License

For the iOS application, Apple’s Standard Licensed Application End User License Agreement governs the application license unless a separate custom license is expressly provided through the App Store.

These Terms additionally govern your account and Apollo Streams Services. They do not override applicable Apple usage rules or mandatory App Store rights. Apple is not the provider of Apollo Streams’ Services.

App Store purchases, subscription management, and refund requests are also subject to Apple’s applicable terms and procedures.

19. Changes to These Terms

We may revise these Terms as the Services or legal requirements change. We will update the date above and provide reasonable advance notice of material changes through an appropriate account, app, or email notice.

Where required, we will ask you to expressly accept the revised Terms before continuing to use affected Services. Changes will apply prospectively. Urgent legal or security changes may take effect sooner where permitted by law.

If you do not accept a material change, you may stop using the affected Services and cancel renewal, without losing any remedy required by law or an applicable purchase commitment.

20. Governing Law and General Provisions

These Terms are governed by Utah law, without applying conflict-of-law rules, except where the mandatory law of your place of residence requires otherwise.

Subject to mandatory consumer rights, disputes will be brought in the state or federal courts located in Salt Lake City, Utah. These Terms do not require mandatory arbitration or waive rights that applicable law preserves.

These Terms and applicable product-specific purchase terms form the agreement concerning the Services. Specific written purchase commitments control over conflicting general provisions for that purchase. Separate third-party licenses govern their respective products.

If a provision is unenforceable, the remaining provisions remain effective. Failure to enforce a provision does not waive the right to enforce it later.

You may not transfer your account or contractual rights without our permission, except where applicable law permits. We may transfer this agreement as part of a merger, reorganization, or sale, subject to applicable law and without reducing existing obligations to you.

These Terms do not create a partnership, employment relationship, or agency between you and Apollo Streams.

21. Contact

Apollo Streams, Inc.
11382 North 5710 West
Highland, UT 84003
United States
Website: www.apollostreams.com