BallHawk and Apollo Streams Privacy Policy

Last updated: October 1, 2026

Apollo Streams, Inc. (“Apollo Streams,” “we,” “us,” or “our”) provides the BallHawk app, formerly known as Apollo Streams Capture, and related sports recording, broadcasting, team, athlete, and viewing services.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you use our websites, apps, connected products, and services that link to this policy (collectively, the “Services”).

The Services include applicable BallHawk Pro, BallHawk Team, BallHawk Studio, Player Locker, Recruiting, League Builder, Broadcasting Academy, and related features.

This policy also explains your choices and how to contact us about your information. It does not replace any separate notice or consent required for a particular activity.

1. Information We Collect

The information we collect depends on how you use the Services.

Information you provide

We collect information you submit when you create an account, make a purchase, manage a team or athlete profile, publish or share content, contact us, or participate in our programs. This may include:

  • Account and contact information: Name, email address, telephone number, mailing address, login information, and communication preferences.

  • Team and organization information: Team or league name, school affiliation, roster information, administrative roles, schedules, invitations, availability, and related communications.

  • Athlete information: Name or display name, team, sport, jersey number, position, athlete associations, photographs, and highlight history.

  • Recruiting information: Information you choose to provide, such as graduation year, biography, height, weight, academic information, statistics, performance measurements, contact fields, and recruiting playlists.

  • Content: Recordings, audio, photographs, highlights, captions, graphics, messages, documents, and other material you upload, transmit, or share through the Services.

  • Purchase and subscription information: Products purchased, billing contact information, transaction references, payment status, subscription status, and purchase history.

  • Support and submissions: Correspondence, troubleshooting information, survey responses, promotional submissions, and information you provide when reporting a problem.

Payment providers process payment credentials under their own privacy policies. We receive the transaction and billing information needed to fulfill purchases, manage access, and provide support.

Information from other people and services

We may receive information about you or an athlete from an authorized parent, guardian, coach, team administrator, league, broadcaster, or another user. Examples include roster entries, invitations, game footage, and suggested athlete tags.

We also receive information from services you choose to connect, purchase platforms, and marketing forms you submit, including forms hosted on social media platforms.

Providing information about another person requires appropriate authority and permissions. A team invitation or athlete tag does not by itself establish parental consent for every use of that person’s information.

Information collected automatically

When you interact with the Services, we collect technical and usage information such as:

  • IP address, browser type, operating system, device information, language, and settings.

  • Pages and features used, access times, referral sources, and interactions with content.

  • Diagnostic information, errors, crash reports, and service performance.

  • Account, device, session, and similar identifiers.

  • Sharing and referral information used to associate links, invitations, purchases, and eligible rewards.

  • Email engagement information, such as whether a message was opened or a link was clicked, where supported by the email service and your settings.

We use cookies, pixels, and similar technologies as described below.

2. Device Permissions and Connected Equipment

BallHawk uses device capabilities to provide the functions you choose. Depending on the feature, the app may request access to your camera, microphone, selected photos or videos, local network, Bluetooth, or notifications.

For example, these permissions support recording, importing or saving media, communicating with compatible equipment, coordinating cameras, and delivering game or account notifications.

You can manage permissions through your device settings. Disabling a permission may prevent the associated feature from working.

Installing BallHawk does not give Apollo Streams unrestricted access to your device’s photo library or recordings. Information becomes available to our systems when it is transmitted through a feature you use, such as uploading, streaming, sharing, or submitting a support request.

3. How We Use Information

We use personal information to:

  • Create and secure accounts and administer access rights.

  • Provide recording, streaming, playback, highlights, athlete organization, team management, and sharing functions.

  • Process purchases and manage subscriptions, entitlements, billing support, and eligible rewards.

  • Associate games and highlights with teams and athletes.

  • Deliver invitations, service notices, security alerts, and relevant activity notifications.

  • Respond to questions, privacy requests, and content complaints.

  • Maintain, troubleshoot, analyze, and improve the Services.

  • Detect fraud, abuse, unauthorized access, and misuse.

  • Measure marketing performance and communicate about our products, subject to applicable consent and opt-out requirements.

  • Meet legal obligations and protect users, our business, and others.

We may produce aggregated or deidentified information for analysis and service improvement. We handle that information consistently with applicable restrictions on reidentification.

4. Automated Features and Athlete Tags

BallHawk uses automated processing for features such as camera tracking, framing, scoreboard reading, highlight creation, and media organization.

Depending on the function, processing may involve video, audio, game information, roster information, athlete selections, or other information supplied through the Services. Processing can occur through the app, connected equipment, or service infrastructure used to deliver the feature.

An athlete’s association with a highlight may come from a user’s tag, a selected athlete, game context, or a suggested association. A suggested tag is not proof of identity. Users should review associations and request correction or removal when needed.

This policy does not treat the use of automated features as blanket consent for unrelated uses of personal information.

5. Public Content, Team Access, and Recruiting

The audience for information depends on the feature, its visibility settings, and applicable account or team permissions.

Public broadcasts, game pages, broadcaster pages, published highlights, and public athlete or recruiting profiles can be viewed by people outside your team. Public content may be accessible without an account and may be copied, shared, or indexed by others.

Team administrators and other authorized participants can access information made available to their roles. Review those permissions before submitting private information.

Outside photographs and videos uploaded through the Recruiting add-on are private by default. You control subsequent sharing through available features.

Making an athlete profile private does not necessarily make a separately published game recording private. Removing a tag also does not automatically remove the underlying video.

Avoid publishing a minor’s home address, private contact details, or other sensitive information in public profiles, captions, or recordings.

6. Children and Parent-Managed Profiles

Children under 13 may not create an account or sign in independently, including by using an adult’s credentials.

A parent or legal guardian may manage an athlete profile or Player Locker for a child under 13 through the adult’s own account. This does not authorize the child to sign in.

Users who are at least 13 but have not reached legal adulthood where they live must have the permission and supervision required by our Terms and applicable law.

We recognize that recordings, rosters, athlete profiles, and highlights may contain information about children. Account age restrictions do not eliminate our responsibilities for that information.

Where children’s privacy law requires notice or verifiable parental consent for a particular collection, use, or disclosure, we provide the required notice and obtain the required consent. Accepting general Terms is not a substitute for legally required parental consent.

Parents or legal guardians may contact us to:

  • Review or correct information about their child.

  • Request removal of an athlete association or public profile.

  • Request deletion of their child’s personal information.

  • Withdraw consent for processing that relies on their consent.

  • Report an account believed to be operated by a child under 13.

We may verify the requester’s identity and authority before acting. If we discover information collected in violation of applicable children’s privacy requirements, we take appropriate steps to restrict its use and delete it as required.

7. When We Disclose Information

We disclose personal information in the following circumstances:

To deliver the features you use. We share information with viewers, recipients, team participants, administrators, and connected services according to the relevant feature and permissions.

With service providers. Providers assist with hosting, storage, media processing and delivery, payments, ecommerce, communications, diagnostics, analytics, security, and support. They receive information needed for their work, subject to applicable contractual and legal requirements.

For advertising and measurement. Website advertising and analytics providers may receive identifiers and interaction information through cookies, pixels, and related technologies, as explained below.

At your direction or with permission. Examples include publishing a recruiting profile, sharing a highlight, connecting a streaming destination, or submitting footage for Apollo’s social media.

For legal and safety reasons. We may disclose information to comply with law or valid legal process, investigate abuse, enforce agreements, or protect rights and safety.

During a business transaction. Information may be disclosed in connection with financing, a merger, acquisition, reorganization, or sale of business assets, subject to appropriate protections and required notices.

A sponsor’s purchase of broadcast placement does not itself authorize access to private athlete or family account information.

8. Cookies, Analytics, and Advertising Choices

Our websites use cookies and similar technologies for functions such as maintaining sessions, remembering preferences, understanding usage, measuring campaigns, and supporting advertising.

Advertising and analytics technologies can disclose information such as browser or device identifiers, IP addresses, pages visited, interactions, and campaign information. Providers may associate this information with information they hold from other sources.

These disclosures may qualify as “sharing,” “targeted advertising,” or a “sale” under certain privacy laws, even when no money is paid for the information.

You can:

  • Adjust browser cookie settings.

  • Use privacy or consent controls presented on the applicable website.

  • Adjust advertising preferences with the relevant provider.

  • Contact support@apollostreams.com to request an applicable advertising-related opt-out.

Blocking cookies may affect some site functions. Browser controls may not stop every form of server-side data disclosure.

Where applicable law requires us to recognize a browser-based opt-out preference signal, such as Global Privacy Control, we treat it as an opt-out for the processing covered by that law. Older “Do Not Track” signals are different and do not necessarily change our practices.

Embedded videos and other third-party content may also collect information under their providers’ privacy policies.

9. Communications and Notifications

We send operational communications about accounts, purchases, security, service changes, and activity associated with features you use.

You can unsubscribe from marketing emails through the unsubscribe link or by contacting us. Unsubscribing from marketing does not stop essential account, billing, security, or requested service communications.

Manage push notifications through your device settings and available in-service preferences.

10. Voluntary Social Media Submissions

Ordinary use of BallHawk or Player Locker does not give Apollo Streams permission to use your footage in its own promotional social media posts.

If you deliberately submit footage, highlights, photographs, captions, or a story for publication on Apollo Streams or BallHawk social channels and authorize that use, we process and publish the submission according to that permission and our Terms.

The submission may include names, voices, likenesses, and other information you specifically authorize us to publish. You must have the necessary rights and permissions, including parental or guardian authorization where required.

This permission does not include paid advertising placements without separate permission.

You may contact us to withdraw permission for future promotional use and request removal from channels we control. We will stop new uses and make reasonable efforts to remove controlled posts, subject to applicable law. Copies, reposts, or caches controlled by others may remain.

11. How Long We Retain Information

We retain personal information for the purposes described in this policy, considering the type of information, the Services you use, your instructions, security needs, and legal requirements.

Player Locker

An active paid Player Locker preserves eligible athlete highlight history under the applicable service terms.

When individual paid access expires, including after cancellation or a failed renewal, you have 30 calendar days from the end of paid access to renew or download available Locker content.

When access comes from a team season pass, the family has 30 calendar days after the covered season ends to activate individual paid access or download available Locker content.

Paid creation and other subscription functions may be restricted during these windows. After the applicable window, content whose retention depended on that entitlement becomes eligible for permanent deletion. Restoration is not guaranteed.

An active individual subscription prevents the expiration of a team pass from triggering deletion of content covered by that individual subscription.

These windows do not prevent earlier deletion that you request or that is required for legal, safety, or policy reasons.

Other records

Separate retention rules may apply to public game media, full-game recordings, third-party content, billing records, support correspondence, security logs, and other records outside the Locker entitlement.

We may retain limited information when necessary for legal compliance, accounting, fraud prevention, disputes, or enforcing agreements. Backup copies may remain until they are overwritten or deleted through the applicable backup process and remain subject to appropriate restrictions.

We do not promise permanent storage of all content. Download independent copies of recordings important to you.

12. Account Deletion, Athlete Removal, and Content Reports

You can request account deletion through the account-deletion feature or by contacting support@apollostreams.com.

Deleting a parent-managed athlete profile removes that profile and its public athlete associations from our Services. Account deletion also addresses the profiles managed through that account, subject to verification, applicable rights of other authorized users, and lawful retention requirements.

Deleting a profile or removing a tag does not automatically delete another broadcaster’s underlying game or highlight recording. You can submit a separate privacy or takedown request identifying the recording and the concern. We evaluate such requests under applicable law, content rights, and our policies.

Reporting and blocking controls are available on public game, highlight, athlete, and channel pages. You may also send reports directly to support.

Deletion from our Services does not necessarily remove copies downloaded by viewers or published to separate third-party platforms. Those providers have their own removal processes.

Download important content before requesting deletion. An express deletion request may override the Player Locker grace period. Cancel any separately billed subscription with the billing provider.

13. Google, YouTube, and Other Connected Services

BallHawk uses YouTube API Services for YouTube-connected features.

When you connect a third-party account, we access information within the permissions you authorize to provide the connected function. For YouTube, this can include account or channel identifiers, authorization credentials, and video or broadcast information needed for the functions you select.

Google’s handling of information is described in the Google Privacy Policy. YouTube-connected use is also subject to the YouTube Terms of Service.

You can revoke Google access through your Google account permissions settings. You may also contact us to request deletion of information obtained through the connection. We delete applicable stored API data following revocation or a deletion request within the deadlines required by the provider’s policies and applicable law.

Disconnecting an account does not automatically remove videos already published to that platform.

Other connected services, payment providers, social platforms, and ecommerce services process information under their own privacy policies. Review those policies when using their services.

14. Security and International Processing

We use administrative, technical, and organizational safeguards designed to protect personal information. Access is limited according to operational responsibilities.

No system, transmission method, or storage service is completely secure. Protect your login credentials and contact us promptly if you suspect unauthorized account access.

Apollo Streams is based in the United States. Information may be processed in the United States and other countries where our providers operate. Those countries may have different privacy laws. Where legally required, we use appropriate safeguards for international transfers.

15. Your Privacy Rights

Depending on your location and the laws that apply, you may have rights to:

  • Know whether and how we process your personal information.

  • Access or obtain a portable copy of certain information.

  • Correct inaccurate information.

  • Request deletion.

  • Withdraw consent for processing based on consent.

  • Object to or restrict certain processing.

  • Opt out of covered sales, sharing, targeted advertising, or certain forms of profiling.

  • Limit specified uses of sensitive personal information.

  • Appeal a denied request or complain to a privacy regulator.

These rights are subject to applicable conditions and exceptions. Where a particular statutory right does not apply, you may still contact us with a request.

Send requests to support@apollostreams.com. Identify the account, athlete, or content involved and the action you are requesting. Do not email passwords or full payment-card details.

We may request information reasonably needed to verify identity or authority, including parental or authorized-agent authority. We use verification information for that purpose and related security obligations.

We respond within the period required by applicable law and explain any permitted extension. If we deny a request, you may reply to request review or appeal where available.

We do not unlawfully discriminate against people for exercising privacy rights. Some information is necessary to provide a requested feature; deleting it may prevent that feature from operating.

For individuals in the European Economic Area or United Kingdom, where their privacy laws apply, our processing bases may include providing a requested service under a contract, legal obligations, consent, and legitimate interests such as security and service improvement, subject to the protections those laws require. You may contact us for information about the basis or transfer safeguards applicable to your information.

16. Changes to This Policy

We may update this policy to reflect changes in our Services, data practices, or legal requirements.

We will update the date above and provide notice of material changes through an appropriate website, app, or account communication. Where required, we obtain additional consent before applying a new use of personal information.

The current policy is available at:

https://apollostreams.com/pages/privacy-policy

17. Contact Us

Apollo Streams, Inc.
11382 North 5710 West
Highland, UT 84003
United States

Privacy and support: support@apollostreams.com
Website: www.apollostreams.com